Privacy Policy

This Privacy Policy applies to the services of Chevaya. We respect your privacy and ensure that any personal information you provide to us is handled confidentially and in accordance with applicable data protection laws.

1) Personal data we collect

We may collect personal data that you provide to us when you place an order, create an account, contact customer support, or otherwise use our website. This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (note: payment details are typically processed securely by our payment providers; we do not store full card details)
  • IP address and device information
  • Browser data and cookies/online identifiers
  • Information about your activity on our website (e.g., pages visited, products viewed, clicks)

2) Why we process your data (purposes)

We use your data for the following purposes:

  • To process, confirm, and ship your orders
  • To provide customer service and support
  • To send important updates related to your order (such as order confirmations, shipping updates, or service messages)
  • To communicate with you if you contact us
  • To improve our website, services, and customer experience
  • To prevent fraud, misuse, and security incidents
  • To comply with legal obligations (e.g., accounting, tax, consumer protection)

Where required, we may also use your data for marketing communications (e.g., newsletters). You can opt out at any time.

3) Sharing your data with third parties

We only share your data with third parties when necessary to provide our services or when legally required. Examples include:

  • Payment service providers (to process payments)
  • Shipping and logistics partners (to deliver your order)
  • IT and hosting providers (to operate our website and systems)
  • Analytics and marketing partners (to understand usage and improve marketing, where applicable)

These parties may only process your data on our instructions and must protect it appropriately.

4) Data retention

We do not keep your personal data longer than necessary for the purposes described above, unless we are legally required to retain it for a longer period (for example for tax and accounting rules).

5) Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze website traffic and visitor behavior
  • Support marketing and advertising purposes (where applicable)

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6) Your rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing or request restriction of processing
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us at: info@chevaya.com

7) Contact details

If you have any questions or comments about this Privacy Policy, you can contact us at: